Exploring Students' Financial Willingness for Online Mental Health Counseling Services

Abstract

Mental Health Consultation Services are widely available in Indonesia, comprising both professional consultations led by psychologists and peer counseling services. While professional services have set fees, peer counseling is offered free of charge. However, all services involve operational costs, such as website and application maintenance, internet and mobile credit for peer counselors, and training expenses. This research aims to explore students' willingness to incur costs for seeking consultation. The research employed a survey with 101 respondents and interviews with selected samples. The findings indicate eight aspects influencing students' readiness to pay for online mental health consultations. These aspects include client awareness of application operational costs, willingness to donate, response, expertise, determination of donation amounts, payment timing, and payment methods.