Customer Service and Ethics in USA and Lebanon

Abstract

The purpose of this article is to study both customer service and ethics separately, and then conclude their correlation with personality, particularly the major five personality traits. All the way through there will be contrast made between Lebanon and United States. Literature analysis from diverse researchers on each subject, and expectations discussion of both the Lebanese and American people within each field. The main technique is studying contemporary literature. Resemblances exist among expectations in Lebanon and United States in the subject of customer service and ethics. Moreover, ethics and customer service necessitate specific personality styles where each one is studied. This article aims to understand what excellent customer service and ethics is, then afterwards relating them both to personality, supply managers with ideas on what to look for and suggestions for future testing and research, contribute in the meaning that both Lebanon and United States cultures are examined, which provides insight to a country that Lebanon highly relates to.