How Total Quality Management (TQM) Revolutionizes Internal Care Units: Insights from North Lebanon Hospital

Abstract

This term paper will answer the question how Total Quality Management (TQM) can affect intensive care units (ICU) in North Lebanon hospital. To comprehend the impact of Total Quality Management (TQM) on emergency services, the paper will define TQM along with its major roles and stages in business. It will also present the effect of TQM on the operations of healthcare institutes, such as hospitals, with a specific focus on the Intensive Care Unit (ICU). ICUs are critical components in modern health care. To improve the performance of ICU, a project is decided to be done on well-known hospital in north Lebanon called NINI HOSPITAL. Knowledge is the key for this project; therefore, study has been done on the ICU unit of NINI hospital and several interviews were done with personal in charge by asking different questions pertaining to the quality system of the hospital, challenges faced in the ICU and activities conducted in their capacities. SPSS software is used to process and analyse data collected. The conclusion drawn from the assessment of North Lebanon Hospital's ICU underscores the vital role of Total Quality Management in optimizing patient care, evidenced by meticulous attention to theoretical knowledge and practical training, high standards of human interaction, adherence to protocols, and a commitment to continuous improvement, positioning NINI Hospital as a preferred healthcare provider with plans for ISO certification. Solutions and proposals are offered to enhance the quality performance in ICU by gathering data and analysing it and present the instruments that will implement this improvement and what are the potential results of these proposals.